customer service

Why is this game we must play with some companies?

A Duluth restaurant owner is frustrated over the poor tips coming in for his hardworking servers and staff.

Target is one of many big-box retailers reimbursing customers to keep unwanted items.

It kind of felt like I was bothering this business for showing up to eat lunch. Seems to be more of that happening these days.

Our MIX 108 listeners have spoken. When asked on Facebook what businesses have the best customer service you let us know, and here they are.

Lincoln Park has been under a big transformation for years with lot's of new businesses coming into the area, and now a 'clean team' is being assembled to keep it looking beautiful.

Last week I wrote a blog about a company that surprised me with incredible customer service.  That kind of service is few and far between and maybe that's why it inspired me to write a blog, because it's so rare.  This week, the worst customer service EVER!  I feel like they boldly make it nearly impossible to accomplish anything on their website or on the phone so you'll just give up and go away.

I'm the kind of person that says thank you to the check out person and it peeves me when I say thank you and they don't.  It should be them thanking me for choosing their store to make my purchase, right?  We recently stumbled across a pet store in Coon Rapids that I had never heard of before, Chuck & Don's.  We were looking specifically for calming treats for our Schnauzer and thought we'd gi

Personally, I dislike self-checkout lanes in stores - for three reasons.  First, I like the interaction of dealing with another human being.  Second, I believe in businesses employing people.  And last -but not least - I believe that if a customer is to be expected to do the duties that an employee would normally be expected to, the business should offer me some sort of financial reward for doing