Why Is Using A Drive-Through Bank So Difficult For Some People?
How hard is it to understand how a drive-through bank works?
From time to time, I have reason to go to two different banks in the area - often, utilizing the drive-through lanes when I do. Usually, it's the same situation no matter which bank I go to: No matter how many lanes are open, MOST of the cars are lined up in the first or second lane -- leaving the others empty. There they sit -- people waiting four...five...sometimes six cars deep for their turn, while the other lanes sit open.
So what do I do? I pull right in to the open lane, and get waited on immediately.
That's when the stares start. I finish my transaction and drive away, leaving a bunch of people giving me dirty looks, while they sit in their idling vehicle - waiting. What am I doing wrong? Isn't that why they have mul
tiple lanes -- so that the wait-time is spread out and the tellers can maximize their efforts?
So - tell the truth. Do you wait in the first line...or do you use the drive-through the way it was designed to be used?