Contact Us

UPS Could Not Keep Up With Holiday Demand and Customers are Upset

(Photo by Tim Boyle/Getty Images)

It’s a tough situation for both customers and UPS, as the company was overwhelmed this year, and could not make all it’s deliveries. Online customers are accustomed to getting their¬†packages on time, and they were let down. So, whose to blame?

For the first time this year, UPS took on more overnight packages than it could deliver and ¬†thousands of families that didn’t get their Christmas package by Christmas.. according to an article in USA Today. The company apologized to customers, blaming bad winter weather in¬†the South and a surge in online shopping.

The apology didn’t go far with people on social media, which exploded with complaints about UPS and FedEx from customers furious about empty spots under their trees.

Most complaints were directed at UPS, which issued statements on Christmas Eve and again on Christmas Day acknowledging that the company was overwhelmed by unexpected volume and some packages were delayed until after the holiday.

Perhaps UPS upper management should have seen this coming as online sales are increasing by leaps and bounds every year, and been better prepared?


Best of Kool 101.7

Recommended for You

Best of the Web

Leave a Comment

It appears that you already have an account created within our VIP network of sites on . To keep your personal information safe, we need to verify that it's really you. To activate your account, please confirm your password. When you have confirmed your password, you will be able to log in through Facebook on both sites.

Forgot your password?

*Please note that your prizes and activities will not be shared between programs within our VIP network.

It appears that you already have an account on this site associated with . To connect your existing account just click on the account activation button below. You will maintain your existing VIP profile. After you do this, you will be able to always log in to using your original account information.

*Please note that your prizes and activities will not be shared between programs within our VIP network.

Please fill out the information below to help us provide you a better experience.

(Forgot your password?)

Not a member? Sign up here

Sign up for KOOL Gang quickly by connecting your Facebook account. It's just as secure and no password to remember!

Sign up to have exclusive KOOL Gang contests, events, coupons, presales, and much more delivered to you for FREE.