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Have Automated Store Clerks Taken Over?

Source: (Photo by Patrick Lux/Getty Images)

Full disclosure:  I dislike automated tellers and self-check out lines.  Why should I ring up my own sale and bag my own groceries without some form of discount off the bill?.  In other words – if the owner of the store is saving money by not paying human beings to wait on me, why shouldn’t I be entitled to a discount off the purchase price. I don’t want to be used by the stores that I shop at.

Most of my colleagues chide me for not using ATM’s and self-checkouts.  They think that I’m backwards.  I think that they’re being taken advantage of.

Apparently, I’m not alone.

A Wall Street Journal blog writer has recently come to my defense – albeit unknowingly.  Farhad Manjo suggests that the perception  that self-checkout lines are faster than those manned by a human being is wrong.  It makes for interesting reading.

Humans Trump Robots at the Grocery Store – WSJ.com.

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