Contact Us

America’s Meanest Airlines

(Photo by Stephen Brashear/Getty Images)

Pretty thorough article showing the best and the worst in the airline industry. Take a scan through and see if  the airline you use is included.

Four of the major U.S. carriers made its list of the “18 Worst Companies in America.” The year also saw PR nightmares for the industry, including discrimination against disabled and overweight passengers and the episode involving a JetBlue flight attendant (the now famous Steven Slater) hitting his breaking point. 2011 has already seen a pilot misplace his handgun and a flight attendant put a baby in an overhead bin — hardly a good way to start the year.

Meanest Major Carrier

United

United came in last place among all major airlines on our 2011 Meanest Airlines list with an AQR score of -1.31. United had the second-highest customer complaint rate (1.64 per 100,000 passengers) of all airlines in 2010, including the regional carriers.

Meanest Regional Carrier

American Eagle

American Eagle earned last place among all regional airlines on our 2011 Meanest Airlines list with an AQR score of -2.82. The major contributing factors were that they had the most incidents of mishandled baggage (7.15 reports per 1,000 passengers) and the highest involuntary denied boardings rate (4.02 per 10,000 passengers) in 2010.

Most Complained About Airline

Delta

Delta had the highest consumer complaint rate (2.00 complaints per 100,000 passengers) of all the carriers surveyed for the 2011 Airline Quality Rating (AQR) report. Delta placed #5 among major airlines on our 2011 Meanest Airlines list with an AQR score of -1.22.

Most Likely to be Unsafe

JetBlue

With only 17 documented incidents out of approximately 219,000 flights in 2010, the “least safe” major (minimum of 600 flights a day on average) airline is still very safe. Fortunately, commercial air travel in the United States these days is about as safe as it gets.

Most Likely to Overcharge for Bags

Delta / US Airways / Continental

This worst culprit in this category depends on the type of baggage you’re checking. Delta, US Airways and Continental all share a similar fee structure, with some variance.

Domestic Baggage Fees

1st Bag: $25 ($23 if checked online with Delta or Continental)

2nd Bag: $35 ($32 if checked online with Delta or Continental)

3rd Bag: $125 for Delta & US Airways; $100-$200 for Continental

Overweight/Oversized Bags

51-70 lbs: $90 for Delta & US Airways; $200 for Continental

71-100 lbs: $175 for Delta & US Airways; Continental will not accept luggage heavier than 70 lbs as checked baggage

Larger than 62 inches: $175 for Delta & US Airways; $100-$200 for Continental

Most Likely to Bump You

American Eagle

American Eagle had the highest rate of involuntary denied boardings in 2010, with a rate of 4.02 per 10,000 passengers. American Eagle was the worst overall airline on our 2011 Meanest Airlines list with an AQR score of -2.82.

Most Likely to be Late

Comair

Comair was the tardiest airline in 2010. With only 73.1 percent of flights arriving on time, the airline had the worst on -time performance of all of the airlines surveyed for the 2011 Airline Quality Rating (AQR) report. Comair placed #3 among regional airlines on our 2011 Meanest Airlines list with an AQR score of -1.56.

Most Likely to Mishandle Your Bag

American Eagle

American Eagle had the most incidents of mishandled baggage in 2010, with 7.15 reports per 1,000 passengers. American Eagle was the worst overall airline on our 2011 Meanest Airlines list with an AQR score of -2.82.

via America’s Meanest Airlines.

More from KOOL 101.7

Best of the Web

Leave a Comment

It appears that you already have an account created within our VIP network of sites on . To keep your points and personal information safe, we need to verify that it's really you. To activate your account, please confirm your password. When you have confirmed your password, you will be able to log in through Facebook on both sites.

Forgot your password?

*Please note that your points, prizes and activities will not be shared between programs within our VIP network.

It appears that you already have an account on this site associated with . To connect your existing account with your Facebook account, just click on the account activation button below. You will maintain your existing profile and VIP program points. After you do this, you will be able to always log in to http://kool1017.com using your Facebook account.

*Please note that your points, prizes and activities will not be shared between programs within our VIP network.

Please fill out the information below to help us provide you a better experience.

Register on Kool 101.7 Radio quickly by logging in with your Facebook account. It's just as secure, and no password to remember!

Not a Member? Sign Up Here.

Sign up for an account to comment, share your thoughts, and earn points to get great prizes.

Register on Kool 101.7 Radio quickly by logging in with your Facebook account. It's just as secure, and no password to remember!